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If you have the HTC Hero on Sprint, chances are your phone is not operating on the EVDO REV A network (Sprint's fastest) that it is promised to. You can check by going to Settings, then clicking About Phone, then clicking Status and then viewing Mobile Network Type. Our HTC Hero, as well as that of many other users, shows EVDO REV. 0 (a slower network), despite the fact we are in a EVDO REV. A area.
This is an example of a major quality control issue. We have to wonder how several phones made it through with this error. However, it should be correctable with a simple update. Sprint has shown notable improvements in customer service over the past year, so they will hopefully put out an update very soon.
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