Electronic Arts held an investor's conference call Tuesday for its third quarter earnings for the 2014 fiscal year that ends in March. During the call, EA Studios head Patrick Soderlund attempted to explain why Battlefield 4 launched with so many problems on the Playstation 4, Xbox One, PS3, Xbox 360 and PC.
"When Battlefield 4 launched, it was a very complex game, launching on two entirely new console platforms, as well as current-gen and PC. We were pushing innovation heavily and we're delivering 60 frames per second gameplay for 64 players plus the ability to connect via mobile tablet as a commander into the product, coupled those with some very innovative features in the gameplay side," Soderlund said in response to a question.
"Based on our prelaunch testing, our beta performance, we were confident the game was ready when it was launched. Shortly after launch, however, we began hearing about problems from our player community, and the development team quickly began to address the situation.
"The challenge that we've faced with Battlefield 4 were different from anything that we've seen before with other games," he continued. "There were different issues that only manifest its scale in the post-launch live environment. We're taking multiple steps to evaluate what occurred and incorporate those learnings into our development process for future products, so we don't experience the same problems again."
He went on to explain that the kind of issues that plagued the game at launch - and still affect players today - could not have been tested for prior to launch as they could only happen on a large scale. He went on to state that the developers at DICE immediately jumped in to attempt to correct those issues which they are still working on today.
The issues with Battlefield 4 were so severe that DICE announced that it halted all work on DLC past the China Rising expansion pack until the game could be stabilized. EA did state that five Battlefield 4 expansions are still planned for 2014.
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Edit: Updated article with Soderlund's full comments from Seeking Alpha transcript.