In today’s most productive workplaces managers have learned a very difficult lesson about practicing restraint when it comes to their actions.
Keep your cool if you want to be an effective manager that pulls talent out of your team members. Sure, you are in charge but that should not go to your head as a power trip.
If you respond to anger with anger you turn from resolution to extended conflict. A leader needs to be able to restrain themselves from overreacting thereby escalating a situation.
Effective communication dictates that when an employee or external customer is angry you should keep your voice one octave lower. This has the unexpected effect of the other person lowering their voice and cooling off the situation.
A second important aspect of restraint is to keep you opinion to yourself unless asked. Very few people like to receive unsolicited advice. If they did mothers-in-law would not have the reputations they have. If you are compelled to give advice that is unrequested be sure to first ask if the other person would like your opinion or help. After an affirmative reply the advice will be much more meaningful.
© Max Impact, used with permission.
Recommended books about workplace cultures
- True Alignment: Linking Company Culture with Customer Needs for Extraordinary Results
- The Great Workplace: How to Build It, How to Keep It, and Why It Matters
- Change the Culture, Change the Game: The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results
- “Life’s Leadership Lessons”: 53 anecdotal leadership lessons ideal for building leadership during staff meetings. Paperback, Kindle, Apple or Nook.
Additional resources about cultures
- Culture Bridges are a look at the contents of the character within each of us. Information is contained on more than 20 different categories of culture.
- Cultural Faux Pas is an interesting quiz about marketing mistakes made by others.
- Culture Quizzes allow you to test your cultural IQ with fun and informative quizzes.