Metro is planning to hire people to pose as ordinary transit users to monitor the quality of service on the agency's trains and buses.

Metro riders who complain about shoddy train service or rude station managers soon should have professionals to back them up.

Metro officials Thursday recommended constructing underground walkways between stations and building inter-line rail connections to help the agency solve an impending capacity crisis.

Cash-strapped counties across Northern Virginia are turning to drivers to help them shore up their budgets.