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Walt Disney World testing reserved table system for quick service dining
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Disney World tests new quick service dining reservation system at the Magic Kingdom.
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Disney World is testing a new reservation system at its quick service restaurants with the dual goal of seating guests at a faster pace and increasing profits. As a result, the practice of sending a family member to save a table while another family member orders food and beverages is no longer allowed when Disney's theme park restaurants experience peak traffic.
Under the new reservation system, Disney World cast members seat groups at tables, much like they would do at a traditional table service restaurant (minus the server). According to the Orlando Sentinel, select Magic Kingdom restaurants now restrict guest access to tables during peak dining periods while guaranteeing seating for diners.
Although this new approach to quick service dining will help maximize profits for Disney World during the recession, it will inconvenience families with babies and young children, who will be required to stand in long lines instead of waiting at their table. Before this new system was implemented, one family member was free to feed a baby, park diaper bags and cumbersome packages, and allow young children and the elderly to rest at a table while another member of the party ordered food. It would appear that disabled guests will also be prevented from waiting at a table, although few lines accommodate disabled guests at the pick-up station.
Currently the quick service dining reservation system remains in the testing phase. Disney has not decided if it will implement the new system at all of its quick service locations at the Walt Disney World resort.
Read Jason Garcia's Orlando Sentinel article in its entirety here.
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