	Laurie Brown Customer Service Examiner \| Bio My Bio Subscribe RSS Feed Favorites

Find out more about Laurie:

Exceptional customer service is no longer optional. International customer service speaker, author and trainer Laurie Brown tells you how to get and keep your customers even in the toughest economic times.Lauriebrown@thedifference.net

Subscribe to Laurie's Email Alerts

Get alerts when Laurie submits a new article

Laurie has been added to your favorite examiners

View my favorite Examiners

Customer Service Examiner's Articles

Showing: Unhappy Customer articles

What is adequate compensation for being stuck for hours on the tarmac?

1 comment

It seems that more and more passengers on planes are being stuck for hours on the tarmac without, food, water or working bathrooms. I asked Linked In...
Keep Reading »

Wasting your time waiting

It is not that you don’t have a busy enough life. You work, you have family and friends that need attention. However busy you may be, at some...
Keep Reading »

Customer Service 101: Customer service recovery

How do you know when a customer is upset? Look for signs like body language, tone of voice, pace of speech and then...
Keep Reading »

Customer Service 101: Customer service recovery don't's

1 comment

Knowing what NOT to do is important when dealing with unhappy customers. The following are the things not to do:...
Keep Reading »

Customer Service 101: Customer service recovery do's

2 comments

Do: 1. Be patient a. Let the customer finish what they are saying b. Give the caller ample...
Keep Reading »

Customer Service 101:How to Handle an Irate/Abusive Customer

Dealing with an angry or abusive customer is not pleasant. You need to be patient, selfcontrolled, confident and...
Keep Reading »

What would you do if your customer said he or she had a problem with your work?

I got a call today from the company that washed my windows last year. I have a LOT of windows and they are not...
Keep Reading »