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Find out more about Laurie: Exceptional customer service is no longer optional. International customer service speaker, author and trainer Laurie Brown tells you how to get and keep your customers even in the toughest economic times.Lauriebrown@thedifference.net |
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Customer Service Examiner's Articles
Showing: Listening skills articles
How do you know when a customer is upset? Look for signs like body language, tone of voice, pace of speech and then...
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Listening seems easy doesn’t it? As natural as breathing. But if you think about how often you find sales and...
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Customers want to be heard. They are desperate for your attention. They want you to understand them and in some...
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