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As if businesses weren’t struggling enough these days, a recent study out of the U.K. has revealed the emergence of the “hypersensitive...
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Find out more about Laurie: Exceptional customer service is no longer optional. International customer service speaker, author and trainer Laurie Brown tells you how to get and keep your customers even in the toughest economic times.Lauriebrown@thedifference.net |
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Customer Service Examiner's Articles
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This week I had two experiences as a customer that made me realize how important curiosity is to customer...
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In a previous column I wrote about the importance of giving more than you get, at least from the customers point of...
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I was recently considering going to a tasting event at my favorite place, Zingerman's. As I was thinking about...
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It seems that more and more passengers on planes are being stuck for hours on the tarmac without, food, water or working bathrooms. I asked Linked In...
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Normal 0 0 1 218 1246 The Difference 10 2 1530 11.1282 0...
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It is not that you don’t have a busy enough life. You work, you have family and friends that need attention. However busy you may be, at some...
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How do you know when a customer is upset? Look for signs like body language, tone of voice, pace of speech and then...
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Last week I was working in Orlando. I was staying at the Disney Contemporary Resort. Of course I am aware that Disney prides itself on superior...
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Knowing what NOT to do is important when dealing with unhappy customers. The following are the things not to do:...
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