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Restaurant appreciation night leads to success
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When was the last time you really thanked your staff for putting up with all they endure? I am not talking about a pat on the back, or the thank you that you may have offered them in passing after a tough night, I am speaking about a get the “family together for some bonding” type event letting them know you care.
Paging through some old magazines, I came across an article in San Francisco Magazine that highlighted Roscoe Skipper’s impromptu staff appreciation night back in 2006. Skipper is the co-owner, along with star chef, Wendy Brucker, of Rivoli Restaurant, in Berkeley and was featured in the mag as one of the Bay Area’s top wine director’s. At the photo shoot for the feature, a 50-pound roast pig was used as a prop in the middle of a bacchanal. When the shoot wrapped, the pig, although roasted, was homeless.
Skipper loaded the porker into his BMW’s trunk and set off for his restaurant where Brucker turned the pig-prop into a Mexican – inspired feast. The meal was served to the bussers, the waiters, the hosts and the kitchen staff after the last customer left.
Skipper and Brucker's appreciation must have paid off as they have opened Trattoria Corso on Shattuck Ave. in Berkeley, California.
And often, it takes appreciation for everyone that works on the team to be able to parlay a successful restaurant into another, and another, and eventually a small multi-unit, neighborhood empire.
Unfortunately, we frequently forget the importance of those who keep the engine running, even though at times the ride is rough. When we are continually putting out fires we often cast blame on others.
A roast pig is a great way appreciation for your staff. However, you don't need a banquet on the front porch of your house to show your appreciation for those who diligently contribute to your empire.
A simple afternoon lunch or a family style dinner means more to most than owner's sometime know. I always made a point to have a family styled late lunch after every Sunday Brunch. Everyone on the staff was invited, whether they worked the shift or not. And, by doing so I learned a lot about the feelings the staff had for each other and also for the owners.
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Keep the staff appreciation dinner in mind. It is a great way to show your staff that you respect and enjoy them and that you realize nobody makes a successful venture alone. And, it also gives the staff a moment or two to forget about the stress of the job.
It is the small things in the business that are the greatest to remember. On any given day in San Francisco’s Chinatown you can watch an entire restaurant staff sit together and enjoy a meal before their shift begins. It’s a way of showing gratitude. It’s a way of keeping the family together. It’s a way to become “one of the best” at what you do.
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