Measuring up to employee engagement

June 23, 3:01 PMHouston Workforce Performance ExaminerTim Wright

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Anna Vignet

If Employee Engagement is a strategy for your business (and it should be!), you want to keep close eye on these factors:

• Changes in your employee base's levels of engagement

• Trends in employee feelings and thoughts that impact their engagement

• Suggestions for improvements in the workplace, work processes, and work environment--all of which impact engagement levels

• Complaints regarding those same impact factors

The more you know about your employees satisfaction, attitudes, and appreciations, the more you can measure their engagement. And the more you can take action to increase that engagement.

That means take measures. You want to utilize a set of metrics to easily and quickly gather the above information.

Consider constructing a survey that asks for personal responses about:

• Job performance

• Job satisfaction

• Quality of peers' performance

• Quality of management

• Communication

• Clarity of company goals, mission, values

• Clarity of expectations

• Loyalty to company (likelihood of leaving)

• and more, depending upon the nature of your business and its employees

You want to ask such questions frequently and regularly. It's like taking the pulse of your employee engagement. The more frequently you take it, the more you know how well it's doing.

Your metrics-gathering is easier if you use Likert items (single questions) to comprise a Likert scale (the sum of responses to several Likert items). A Likert item normally asks a question of attitude, inviting the responded to select an answer along the continuum from an extreme negative to an extreme positive. Here are two examples of the phrases that identify answer selections:

1. Strongly Disagree
2. Disagree
3. Undecided
4. Agree
5. Strongly Agree

 The above answer selections fit an "agreement survey"; those below work with a "frequency survey."

1. Never
2. Very Rarely
3. Rarely
4. Occasionally
5. Frequently

   For more info: If you would assistance  in making decisions about your survey and about the questions and statements to include, send an e-mail to info@wrightresults.com.