UAL responds to report of Best Buy exec denied first class upgrade because of casual attire

November 7, 7:24 AMChicago Travel ExaminerLanora Mueller

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The gate agent assisting Armando Alvarez thought he was a non-revenue passenger, USA Today reports. In its response to the incident, United Airlines puts the blame for the mishap on the Air Wisconsin contract employee, a nonnative English-speaker.

"We are working with our sub-contractor that was helping us with this flight to investigate what happened and ensure something like this does not happen again," United Airlines' spokesperson Robin Urbanski told USA Today. "This was an unfortunate miscommunication with the gate agent who speaks English as a second language and was simultaneously assisting another customer when he believed Mr. Alvarez to be an airline employee in which a dress code policy is required."

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Photo credit: Fox News.