
It is a genuinely curious thing that a company can launch a product that will crap out, implode or otherwise fail one third of the time in under a year’s time and still manage to be incredibly popular and sell so many copies.
Ah yes, the ever prominent red rings of death. The sure sign that your Xbox 360 will never run again, and you’ll spend the next few weeks begging customer service to honor your three days expired warranty or waiting for them to ship out your “new” box.
Granted, Microsoft has done incredibly well for themselves and their buyers with customer service in this area; it seems that many folks I speak with have gotten their unit replaced or fixed when something cataclysmic happens to it.
Then again, it seems like a few folks who have owned a 360 from the beginning are on their 3rd, 4th, or 5th unit. Some of these they’ve gotten customer service to take care of. In other cases, they’ve had to shell out more cash for a brand new (or used) unit.
Why in the heck hasn’t Microsoft fixed the problems with these units? Seriously! The 360 has been out for three years now, and it still has numerous problems with the red rings of death! Despite claims of decreases, the failure rate still hovers around 30 percent. Even Sony, back in the nineties fixed their horrendous egg-fryingly hot Playstation One unit fairly quickly, and they’ve been prone to some monumental stupidity in this latest console race.
Secondly, why do people keep going back to this clearly faulty pile of garbage? Does it just simply not bother them when their system decides one day that it is weary of life and collapses in a heap of blackened circuitry? Are we all so complacent that we don’t care for product quality anymore? Are we all so wealthy that we can fling hundreds of dollars into expensive electronics several times a year?
Keep in mind that if you manage to get a bigger fan installed in the unit, your odds of survival increase. It’ll also sound like a blender full of thumbtacks when you run it, but that’s better than cataclysmic failure.
Now, admittedly, as a PS3 owner I may be just a little bit biased. Also, due to the aforementioned tomfoolery of Sony in their business strategy of cutting loose exclusive developers and ignoring things like quality games, I also may be a little dissatisfied. Perhaps, perhaps, but can I say that I would passively ignore such absurd lack of product quality were I to someday purchase it?
No. System failure like that is ridiculous, and it really should bother people a lot more.
Besides which, Microsoft probably would have left Sony weeping in the dust if they'd capitalized upon their absurd sloth in responding to the next-gen console demands. Since I generally prefer Sony, I won't complain too much at a little Microsoft idiocy to balance the scales somewhat.