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iPhone 3G customers vs. Apple and AT&T

July 7, 2:56 PMiPhone ExaminerKristina Allen
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iPhone 3G Advertisement

 Back in August 2008, just a month after the iPhone 3G made its debut, a lawsuit was filed against Apple claiming that the slogan, "Twice as fast, half the price," was misleading. In the same month, a second lawsuit was filed against Apple and AT&T saying that:

Apple has wrongfully and unfairly deceived its customers by advertising and selling the alleged newer and improved iPhone 3G with the express and implied promise that this consumer product was a reliable and efficient mobile phone."

To date there have been 12 lawsuits filed against Apple and/or AT&T; all lawsuits claim that the companies misrepresented the speed and/or performance of the actual device and 3G network. The unhappy consumers filed their lawsuits due to excessive dropped calls, a slow 3G network connection, and/or inability to connect to AT&T's 3G network.

Apple has tried to stem the growth of these complaints by issuing multiple firmware updates that are supposed to address the connection and dropped calls issues, but many users are still experiencing these problems.

Consumers have been asking for Apple to move the iPhone to multiple carriers, giving the user a choice of mobile networks.  To date Apple is still under an exclusive contract with AT&T but with recent government investigations into the deal, Apple may choose to not extend the contract.

In addition to releasing multiple firmware updates, Apple has had the original lawsuit dismissed stating that the consumer had not requested a refund for the phone, nor had the phone been brought in for repair or testing. The lawsuit is now back in court as an amended complaint.

All 12 cases against Apple and/or AT&T regarding the iPhone 3G have been bundled together and are now being sent to the California federal court.

For more info: Compuworld


 

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