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Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company's best friend. Because when you do listen...
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Find out more about Kevin: Kevin Stirtz is "The Amazing Service Guy." He helps organizations increase customer loyalty by improving customer service. Stirtz is an author and speaker and has spoken to hundreds of audiences across the U.S. and Europe about how to increase customer loyalty by improving customer service. Stirtz has been quoted, interviewed and published in major media such as BusinessWeek, Boston Globe, Minneapolis Star Tribune, Smart Money, Chicago Sun-Times and many others. His most recent book More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back has won five-star reviews at Amazon.com. |
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