	Kevin Stirtz Customer Service Examiner \| Bio My Bio Subscribe RSS Feed Favorites

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Kevin Stirtz is "The Amazing Service Guy." He helps organizations increase customer loyalty by improving customer service. Stirtz is an author and speaker and has spoken to hundreds of audiences across the U.S. and Europe about how to increase customer loyalty by improving customer service. Stirtz has been quoted, interviewed and published in major media such as BusinessWeek, Boston Globe, Minneapolis Star Tribune, Smart Money, Chicago Sun-Times and many others. His most recent book More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back has won five-star reviews at Amazon.com.

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Customer Service Examiner's Articles

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Proven tips to turn complaints into profits

Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company's best friend. Because when you do listen...
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Social media community helps Twitter deliver customer service during crisis

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Yesterday Twitter was rocked and the world of social media shook. The official story says human error caused...
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Is airline customer service getting better or worse?

Two of the USA's major customer service studies seem to be telling us completely different stories. In May, the...
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Use the 'Customer Loyalty Formula' to keep customers coming back

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According to a recent study, many big consumer brands are losing their loyal customers. It revealed that 52% of...
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