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RCN rant
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This is an excerpt from a letter to my neighbors:
I am in the process of trying to find out where to file a complaint against RCN for shutting off all of my television stations at 4am this morning. (I know it was 4am, because I was watching my television at the time.) I don't have an account with RCN or any other cable company. I only had the four major network stations, two PBS stations (Boston and New Hampshire), one Spanish station and the intercom surveillance on Channel 8.
I called RCN this afternoon, and spoke to a nice young man in the Chicago call center. He told me that they have been getting complaint calls from all over Boston since 7am. RCN has shut down television service in Boston, Dorchester, Hyde Park and Jamaica Plain. He also told me that to resume regular network stations (CBS, ABC, NBC, FOX, PBS, etc), I would have to pay RCN $15 a month in addition to the rental fee for my second digital converter box ($3/mo). This is up from $0 a month just twelve hours ago.
I should sign up with Comcast just for spite! It's unfair to charge a fee to watch the "free" channels; it may even be illegal. Additionally, RCN is forcing Boston residents to switch to digital nearly three months before we are required to do so.
In my research, I found out that there is a Mayor's Office of Cable Services http://www.cityofboston.gov/cable 617-635-3112. Of course, they are not open today because of the holiday. I will do more research and find out if there is anywhere else to lodge a complaint.
Get angry and get involved!
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