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iPhone 3GS users report device runs abnormally hot while in-use; Apple gives weak consumer warning
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Apple iPhone 3GS
After just a few weeks with Apple's new iPhone 3GS with 3.0 software, user complaints have run high on various web sites and Apple.com itself, with Apple to blame for strange temperatures during usage of the new phone.
According to a recent article in PCWorld, sites such as Gizmodo and Engadget along with personal blogs have received numerous complaints of the new iPhone 3GS becoming extremely hot to use under various circumstances. These also coming to Apple and AT&T themselves regarding the excitement of the new device. As also part of a bigger issue, some reports from users explained a brownish-color developing on the back of a user's iPhone from a device that became too hot to use.
Of course, it's difficult to prove every single issue reported, especially since the device is too new to really come to a strong conclusion. And Apple's iPhone has done very well in the past two years of staying a strong competitor against other phones including the Blackberry Storm and G1 from T-Mobile.
I guess more the reason for this article comes from Apple's response to the issues, which I find rather demeaning. Before that though, it is true Apple can't confirm every single issue reported, but even some users at PCWorld itself reported a problem, possibly spurring a debate whether or not the device should be recalled with requests from users. (See the PCWorld article below.)
Apple's response? "Keep the device within acceptable operating temperatures."
Huh? It's a given fact heat is an enemy to electronics, and of course we should keep any electronic device within normal operating temperatures. Not to where my face starts flushing red, I'd think. And maybe I can't argue, since I don't use an iPhone myself. But from the view of a non-user, I find it strange Apple decides to give such a mediocre response to user's complaints when, in fact, it should be giving a stronger statement to customers to assure them of a solution being worked on, especially since most (if not all) customers agreed to a two-year contract to receive the device in the first place.
Apple's instance surely isn't the only one though, I do concede. More the argument I want to present is where is the customer's place in these times? Let's hope networks and their vendors are mindful of us who do pay out for their salaries, since I know I need mine. Any device on any network, anyone?
For more information, check out these links:
PCWorld.com - Apple iPhone runs too hot
Apple.com's KB Article on iPhone Overheating
Terence Waters wrote this article for the Salt Lake City Gadgets Examiner page. You can follow him at Twitter.com @terrokkin, Facebook, MySpace, or e-mail him at terrokkin@gmail.com.
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