Workplace Culture

I'd rather not talk right now

Over the years I have had many discussions regarding cross-cultural miscommunication. These discussion have covered a wide-range of topics such as...
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Customer Service Trickles Down (Photos)

I have written many articles involving customer service in Baltimore retails stores. I often wonder why store managers expect a serving attitude...
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Styles of Leadership should include jeans as well as a suit

Is this not the most annoying question in an interview, "What type of leadership style do you have?"Why is it annoying? Because I don'...
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Philadelphia Diversity Career Fair to be held April 16th

Al DIA in conjunction with The Latino Professional Network will be hosting a Diversity Career Fair at the Pennsylvania Convention Center. The event...
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Reducing the stress of customer service

Dealing with irate customers can be a major job stressor. The occasional unhappy customer has a knack for putting darker clouds behind the silver...
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Hiring improves for law school grads

If you’re a recent law school graduate take heart. The latest employment figures for law school graduates show hiring has improved in the...
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How to respond when participants protest

This article will share tips for coping with training and speaking situations when participants protest.Learners have minds of their own. This can...
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Career and Workplace Outside the Box – Part One

The term “Think outside of the box”, when was it that people started to use that phrase? The phrase is well over utilized to the point...
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Waffle House operator to pay $25,000 to settle EEOC retaliation lawsuit

A company that owns and operates more than 100 Waffle House restaurants in Florida and Virginia has agreed to pay $25,000 to settle an EEOC...
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Leaders Who Inspire

I was reading an editor’s note from Amy Cosper, editor-in-chief of Entrepreneur Magazine that got me thinking about bosses I have had...
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Workplace Culture

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