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  • Workplace Thriller:  Psycho
    Workplace Thriller: Psycho
    Most people remember the movie Psycho for the scene in which the victim (played by Janet Leigh) is attacked by an unseen assailant while taking a shower. This scene is probably one of the most memorable in American cinema and why a lot of us lock...
  • Manage Business Expense
    Managing your business expenses
    One of the things that you need to think about carefully if you're a small business owner is the amount of money that you are spending on your business. This is not only going to have an impact on your bottom line, it will have an impact on...
  • Emotional Intellignence in the Workplace
    Emotional intelligence in the workplace
    “When dealing with people, remember you are not dealing with creatures of logic, but with creatures bristling with prejudice and motivated by pride and vanity.”― Dale CarnegieEmotional intelligence (EI) is the ability to identify,...
  • Managing Conflict
    Managing Conflict
    Organization leaders are responsible for creating a work environment that enables people to thrive. If turf wars, disagreements and differences of opinion escalate into interpersonal conflict, you must intervene immediatelyThese are some steps you...
  • Pizza
    Careless manager bad example for ambitious supervisor
    Jerrica would be a lot happier if her boss Larry the fast food store manager, cared about cleanliness a little more. Jerrica says "since Larry doesn’t demand the best from his team, the team can get away with a little less effort. Less...
  • Taking care of the customer
    Savvy managers are key to creating a customer service culture
    Neil has been at the customer service game for years. As the GM, he manages one of iconic stores in the area. In fact, with so many visitors coming here, it’s a wonder he is not nationally known. Known for what you ask? Neil is a talented...
  • Your angry feelings are not someone else's fault
    Your angry feelings are not someone else's fault
    Anyone can become angry, that is the easy part, but to be angry with the right person, at the right time, for the right purpose, in the right way, that is not easy. Resentment is like letting someone live rent free in your head.Anger is a feeling,...
  • Smart Connect with SCE--Tools to monitor your energy usage
    Smart Connect with SCE--Tools to monitor your energy usage
    In March a digital smart meter was installed at my home. Around October I received notice that my electric usage data was available online. I registered for an account and began to explore the many useful tools available.View the slideshow to see...
  • Effective leadership: Leading vs. managing
    Effective leadership: Leading vs. managing
    The differences between leading and managing can be identified in many areas. Similarities in leading and managing can also be noted. A manager assigns tasks and maintains control of a situation, while leaders are innovative and guide their...
  • Self Observation
    Watch yourself at work
    You probably spend some time at work watching your colleagues, and thinking about how they behave and communicate. Some of what you see gives you clues about why some people are so effective professionally, and some of what you see no doubt makes...
  • Center stage is waiting for you
    Do you have a marketing plan for yourSELF?
    Do you have a marketing plan for yourself? Not to market something else, but to market you? Maybe you think if you work hard and long and smart enough, you’ll be rewarded because you deserve it. But maybe not. Surely you’ve noticed...