Skip to main content

The Latest

  • Customers expect something
    Customer Service is Entertainment
    Is this what runs through your mind when you have paid your hard earned dollars to attend or participate in a form of entertainment, only to have this time ruined by horrible customer service or rude and unprofessional employee?Ever paid your hard...
  • Customer Service
    You Can't Train For Customer Service? Can You?
    Can you train someone to be warm and fuzzy or is this something you have to be born into? Hopefully by now you are familiar with the five articles I previously wrote on the topic of Customer Service. In those articles, I touched on the entry level...
  • Millennials in the Workforce
    Millennials: Underuse Them at Your Peril
    Are you taking your young employees seriously enough? Too many companies aren’t.Case in point: In my consulting work, I once visited a large—strike that, very large—company, one of the leaders in the tech sector. Something stood...
  • Save Time on Social Media Management
    How to Free Up Some of Your Time Managing Your Social Media Campaigns
    Statistics show that the average American spends nearly THREE hours on social media each day! And business owners are no better. We spend about SIX hours a day managing our social media platforms. One thing is clear: social media should not be a...
  • How to act your way into a new type of leadership
    How to act your way into a new type of leadership
    In her new book, Act Like A Leader, Think Like A Leader, Herminia Ibarra explains that you have toactyour way into a new type of leadership thinkinginstead of thinkingyour way into it. To do this, you need to develop and practiceoutsight(versus...
  • Brands
    Would YOU Want to Work for YOU? book review
    Brenda Bence spent 20 years as a brand manager for Proctor & Gamble and Bristol-Myers Squibb. She has taken the knowledge gained in those corporations and translated it from products to people. She has written a series of books, all of which...
  • Workplace is not a sporting event
    If You Won't Listen Than You Won't Hear
    Sometimes saying SHUT UP is appropriate. I can’t hear you because I won’t stop talking…. Communication is a two way process and when you’re trying to share information with another person who is only content with hearing...
  • Hang 10 is marketing it in St. Louis
    Hang 10 Productions is the right choice for great events and talent branding
    I am always searching for something for my subscribers and fans to sink their teeth in. St. Louis is named for a lot of things, however the greater things always get swept under the river.I take great pleasure in being a wonderful observer of a...
  • Cold sore
    Tips for preventing, treating, and managing cold sores
    It's not exactly the prettiest topic, but then again, cold sores aren't lovely either. Also referred to as fever blisters, cold sores are an infection that's caused by the Herpes Simplex Virus (HSV). Although cold sores can appear...
  • Moleskin Notebooks
    A Backstage Tour Of My Business (How I Make Money, Who’s On My Team … And More.)
    If you’ve been reading my emails, lately, you know that I’ve been holed up in my office… surrounded by snoozing kittens, steaming pots of green tea and squares of dark chocolate… putting the finishing touches ona totally...
  • 'Are you a culture fit' in 6 steps
    'Are you a culture fit' in 6 steps
    Culture fit...what exactly is it?Today's workplace is replete with tough terrain on the way to success. The best way to determine if you can succeed at XYZ organization is by understanding its culture (terrain). Then, you can discern whether...
  • Bruce Tulgan
    The 27 challenges managers face
    Best-selling author, Bruce Tulgan, provides managers step-by-step solutions to the most common challenges faced in business today in his new book, The 27 Challenges Managers Face.During more than 20 years of workplace research, Tulgan has been...
  • Management positions available
    Management positions available
    The New York City Department of Transportation is seeking to hire Associate Project Managers in two levels. The work location will be at 55 Water Street, New York in the RRM Administration Division. Associate Project Managers will be responsible...
  • This rabbit is definitely not enjoying the moment
    What are you really so busy doing?
    Occasionally, your National Taoism Examiner encounters a person who is (to say the least) overburdened with their constant activity-work and general “busy-ness”. We all know someone like this; the type of person who is constantly busy;...
  • 7 tools and techniques for managing a 'toxic' employee
    7 tools and techniques for managing a 'toxic' employee
    A ‘toxic’ employee, you say, on my team?*It may make you spittin' mad, but yes. ‘Toxic’ employees show up in almost every workplace. What’s a people-manager to do?Here’s 7 tools and techniques for managing a...