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  • Notable sustainable and socially responsible corporates in Texas
    Notable sustainable and socially responsible corporates in Texas
    Southwest AirlinesSouthwest Airlines is a travel company that both inspires and lives by “The Golden Rule,” treating others the way they want to be treated. They believe in living the Southwest way which is to have a Warrior Spirit,...
  • As Bluetooth gets smart, a connected world grows bigger
    As Bluetooth gets smart, a connected world grows bigger
    There was a big gathering in San Jose, California earlier this month and connectivity was in the air. The two-day BluetoothWorld conference billed itself as “Where the Internet of Things Connects.” Perhaps a more suitable motto might...
  • CSR Connected Bluetooth Jewelry
    CSR Bluetooth jewelry fuses fashion with function
    CSR is launching a new line of Bluetooth jewelry. The jewelry will connect to other mobile devices to allow you to customize the color and brightness according to your mood, according a January 6 report by Venture Beat. You can also change the...
  • Chadia owner Betinnis
    These companies don't wait to the Holidays to give.
    This article will highlight three local CSR companies. The term "corporate social responsibility" came into common use in the late 1960s and early 1970s after many multinational corporations formed the term stakeholder, meaning those on...
  • Growing corporate social responsiblity
    Growing corporate social responsiblity
    Many companies are starting to hire Corporate Social Responsibility (CSR) consultants to jump start and direct this advancing phase of company growth. Environmental programs such as going green, adopting environmental sustainability initiatives...
  • Writing a CSR Report
    5 MUST SEE tips For Writing a Corporate Social Responsibility (CSR) Report
    Written by Michael Gutman, This article was originally featured on Triple Pundit under the title, How to write a great corporate social responsibility report. Over the last month I have been comparing and contrasting corporate social...
  • 6 ways your business benefits from Corporate Social Responsibility
    6 ways your business benefits from Corporate Social Responsibility
    What’s in it for me? That’s a typical and valid question many entrepreneurs ask themselves when faced with the choice between business as usual and exercising corporate social responsibility.CSR is just a fancier term for...
  • SVLG Energy Sustainability 2013
    The evolution of sustainability and the new approach
    Today, business sustainability requires a different approach, involving risk management, assessment of business resiliency, operational efficiency and resource utilization, lifecycle assessment (LCA), the entire supply chain, and stakeholder...
  • But I don't work in customer service
    But I don't work in customer service
    Yes, you do. Many people do not realize it, but almost every job out there touches customer service in some way. Even those whose job titles aren’t “Customer Service Representative” could learn a thing or two by sitting in a CSR...
  • Stray from the script
    Stray from the script
    Customer Service Representatives (CSRs) often follow a script when assisting callers over the phone. This is a known practice and typically callers are able to tell when the CSR helping them is simply reading their lines instead of actually...
  • You've got the wrong number
    You’ve got the wrong number
    Have you ever called the wrong number by accident only to have the person on the other line quickly hang up on you once they realize the mistake? Of course you have; it’s happened to all of us! What would this world be like if everyone was...
  • Finishing Touches
    Finishing Touches
    Providing every customer with excellent customer service is so important, but finishing the job on a high note matters even more. A finishing touch is considered anything your team does to make the customer experience a positive one after the...
  • Why a knowledge base is important to your customer service team
    Why a knowledge base is important to your customer service team
    In the customer service world, there can be so many things to remember. Customer Service Reps (CSRs) go through continuous training and are expected to remember so much information. In addition, trends are constantly changing; it is almost...
  • How to get hired as a CSR
    How to get hired as a CSR
    The job interview process can be such a scary thing for anyone; meeting prospective employers, wondering if you’re wearing the right outfit, hoping your voice doesn’t shake while you talk…and the list goes on and on. If you are...
  • There's an app for that?
    There's an app for that?
    It seems that nowadays there is a smartphone app for almost everything under the sun. A few new apps have recently come out to help with being put on hold. One app allows you to call a company, have the app wait on hold for you, and then your...
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