Ron Shulkin has a twenty year history of helping companies solve their business problems using technology. Ron has helped introduce software marketing tools to companies like IBM, EDS, Rohm & Haas, Royal Caribbean, Sprint, Onstar and many others. His expertise includes Customer Relationship Management (CRM) and on line interactive video. He now focuses on how to make Web 2.0 know-how available to large organizations in order to make their customer information measurable and actionable. You can follow Ron on Twitter, Connect to him on Linkedin or Plaxo, and can friend him on Facebook.