Do you ever wish you would have taken the time to read a review of a company before you placed an order with them? Yep, me too! That's exactly what I should have done before ordering from Vape Dojo (http://www.vapedojo.com), but hopefully through my experience you will be able to decide for yourself whether you want to order from them or not. The purpose of this review is not to give Vape Dojo a bad reputation but simply to inform buyers of the experience I personally had with the company. This review is honest and accurate and will be backed up by screenshots of emails that were exchanged with a company representative. After reading, you can decide for yourself if you want to do business with Vape Dojo.
The story all starts when some of my vaping buddies and I all got together and decided that we wanted to get the Innokin iTaste MVP 2.0 because we had heard so many good things about it. Once we made a group decision I was left in charge of finding the best deal possible for them. I have been working online since 2008 and can usually find great deals from online stores so I'm always left in charge of these kinds of tasks. Plus, I am the only one of the 7 of us who has a credit card and could place the order.
On Monday, March 31, 2014, I started looking at various websites that sell the MVP 2 to get a feel for the prices so I could run them by my friends to make sure they were okay with them. Every website I searched on was pricing them for $39.99 or more, so I was set to tell them that we would each be forking out around $40 to get an MVP 2. That is until I came across a post in a Facebook group on April 3rd that Vape Dojo had them on sale for $29.99 and only $2 flat rate shipping. This was a great deal! So I thought.
When I found the deal I sent out a mass text alert to my group of vaping friends letting them know that I had found an awesome deal. They all responded within minutes and told me to go for it, so I went over to the page where they were being sold and placed an order for 7 MVP 2.0 kits. In my haste and excitement I didn't realize that I was ordering 7 of the same color and a few of my friends wanted specific colors, so I opened a ticket to make a request to change the colors of the kits before they were shipped. Also, when I went to checkout I noticed that I was being charged $16.95 for expedited shipping and there was no option to change options to $2 flat rate shipping as advertised on the website. It clearly states, "$2 flat shipping per order" I figured that since I was ordering 7 kits the shipping needed to be adjusted to the $16.95 option, so I was not worried about the shipping cost and was willing to go along with it.
The next morning (April 4) I woke up to an email that stated, "Your order #88488 was cancelled because we did not have enough stock to fulfill your order." I also received an email from Kelly, a company representative, stating, "We had to refund your order, I apologize but there was a limit of one MVP per customer. We had our site set to this limit but we're thinking that didn't work on certain browsers. I truly apologize for any inconvenience!" I was dumbfounded. I responded and informed them that nowhere on the page I ordered from did it state one per order and if that was the case then my order should not have went through and money should not have been taken off my credit card.
The next email I got from Kelly said, "We cancelled the order entirely, because this sale was not meant for wholesale for other vape shops to make a dollar off of. This was to give our customers a chance to have a great product at a low price. I truly apologize for the misunderstanding. We're not trying to screw you over, we really just don't have enough product for wholesale opportunities. If you would personally like an MVP we will absolutely sell you one! We have a few extras in stock, if you would like the one just let us know and that is not a problem at all."
I then informed her that I was not a vape shop who was trying to make a dollar off the MVP 2's I was simply an individual with friends who all came together and wanted to purchase the MVP 2's. I told her that the price was great and we all decided that we wanted to order from her company, but the problem is she doesn't want to sell them to us.
She then responded, "If you and your friends would like to purchase the MVP's separately, one per customer per address... we can absolutely and will be more than willing to do that. Just let me know and we can work that out for you. We just cannot send orders in bulk."
So wait, now she's telling me that they are in fact in stock? That's not what the first email said. The first email said that they were out of stock is the reason my order had to be cancelled. At this point I was starting to get the feeling that something fishy was going on, and I would find out a few emails later that I was right!
I called her out and asked her, "So, you do have the MVP's in stock but you just don't want to sell them to me?" She emailed back with, "The MVPs we have are the 7 that we cancelled from your order. We offered the opportunity have you and your friends buy them individually. You can still do that if you would like. If you do not wish to do that, that's okay and good luck with your search and have a good day."
That was the last email that I received from Vape Dojo. Needless to say, I will not be doing business with that company, because I have found out that they are not an honest company. Plus, now I have over $200 tied up on my credit card while I wait for them to refund it back.
Like I stated in the beginning, I'm not trying to bash Vape Dojo or sway your opinion to not do business with them. I just wanted to give my review of the business and tell the story of what happened to me. My review does not necessarily reflect the average customer experience and I'm not saying that these same things will happen to you. I can only tell you what happened to me and you can make your own decision on whether to do business with this company or not.