The Fiesta Is Over: Dinner At La Fiesta
Anyone who knows me as a person and a foodie can confirm two facts- first, I have always been on the side of the small business owner. The second fact- easily confirmed, is I love Mexican food. While, it is difficult to disappoint this Examiner but La Fiesta Mexican Restaurant did it with ease.
Upon walking in we noticed that the lights were off in the dining room. It was just before dusk and there was still a bit of natural light coming in but certainly not enough to not come off like an owner who wasn't trying to save money on the electric bill. Truthfully, it took quite a while for lights to come on at all but that was the least of the issues this evening.
If there is one thing that diners never like to see it is a business that is clearly cutting corners at their expense. It was painfully obvious that our server was also the owner. This became abundantly clear by his arrogance and overconfidence in his product.
But to be fair I will say the sampler platter did not make me vomit. In fact, I'll go as far as to call it, food. It would be pointless to talk about what the distinct flavors were in our meal but it was all basic and just okay at best.
Also notable is how we felt like a burden every time we asked our “server” for a refill or more tortillas or, anything really. The man had a truly annoyed look on his face and appeared to not only hate his job, but also his life.
Another tip off to the fact this person was the owner was listening to him argue with the table next to us about a Groupon they had. They came in at the tail end of Happy Hour and the coupon they had was worth something like $10. The owner/server did not want to honor it because he said it was not supposed to be combined with any “special” offers. Happy Hour is not a special offer. I looked at La Fiesta's Groupon and nowhere on it were the words not to be combined with Happy Hour.
As an owner, you are not doing yourself any favors by getting into a heated debate with your guests over $10. In this day and age when it is so difficult to hold on to loyal guests why on earth would you almost literally chase people out by being a complete ass. By the way if you are dumb enough to not recognize the terms of your own promotion then you are too much of an idiot to own your own business.
I cannot explain how this place has survived as long as they have. Perhaps they own the property and live upstairs because I don't see how any respectable owner could conduct business the way they do at La Fiesta and turn a profit.
The fact of the matter is it doesn't matter whether or not you are corporate or independently owned, you have to put in the effort to create some kind of guest experience or your business, is not worthy of our business.