Cleaning out my e-mail on Yahoo was a chore before loosing access to the internet for about a week. Even with the use of the support ticket they recommended via their Facebook wall, anything beyond the 30 day warning to publish something or lose my title, issued on February 17, would not have saved my Religion and Spirituality title without some other way to contact the Examiner. In spite of their efforts they made over the last two years, trying to improve their site by making it more user friendly for their writers, it was impossible giving them five stars.
The need to contact someone on the Examiner staff became paramount on Friday February 8 after it was discovered a technician was needed to reset my modem. The technician changed this to fixing the wire that came into the apartment from outside, as the signal was too weak to sustain my wi-fi connection or on line service. Lucky for me, their base of operation was Denver, Colorado. After contacting them through 411, a message was given on the automated answering system, which was updated until the following Thursday, Feb. 14. That was when the tech told me the outside connection was faulty. When notified about this on the above line the running joke was it would’ve been fixed by Tuesday or Wednesday after Valentines Day.
It surprised me to find out that the outside line was worked on Friday afternoon. There was more than one or two glitches with the cable and internet connections. Even more ironic, this happened around the same time of the original outage while watching the same movie. The unpleasant thing about the Examiner was they were oblivious to my plight the whole time. My messages went unheard and unanswered. When finally allowed on Yahoo to empty my inbox, having over 500 e-mail messages, the Examiner sent me the two-week check in notice on February 1 and the 30 day warning to publish or lose my title to someone else on February 17. At that time, there was 27 days left and a red banner going across the top of my content page.The red banner was removed on February 20 with my review of the local cable company.
The biggest problem not being able to contact the Examiner was that there was nothing available but web access via a support ticket after the occurrence. This could’ve been a liability if this problem lasted more than 30 days. Without a high functioning phone like a smart phone or android with a data plan, or web access, filing a support ticket would’ve been useless. That’s why giving this organization five stars was impossible despite recent site changes. The warning almost came too late. During my time without the internet, there was an attempt to text them using my cell phone, but all attempts came back marked ‘non deliverable, no user found‘. Perhaps it would ‘ve been better assigning a toll free number by region covered on the map just in case the web went down.