A few weeks ago I went looking for a new place to board my sweet dog, Phineas. I've been boarding him at a place in New York City that is expensive and mediocre when I have to go out of town and can't take him with me. I don't mind the expense, but for what I pay I want stellar service for both of us.
Enter the advice of Abigail Michaels (an apartment concierge service retained by my apartment building management company at no cost to tenants) and several of my friends who are also dog parents. They all told me to check out The Spot Experience. I called the location on the Upper West Side at 72nd Street, spoke with the incredibly friendly staff, and made an appointment for Phineas to take his temperament test the next day.
From the moment we entered The Spot Experience, I knew we found the right place. It was serene, incredibly clean and tidy, and the staff was expecting us. Lucas, the manager on duty, took us back to explore the backyard, complete with plenty of grass and a pool. I was amazed at the space that they have. It was empty as the dogs were inside resting after their afternoon of play.
"Where are they?" I asked.
"You can see them through that window right in front of you. There are about 50 dogs back there right now," he said.
"How come I can't hear them?" I asked.
"Because we have a 'no bark' philosophy."
I looked at Lucas, completely confused.
"We believe that while your dogs are with us, we should create a calm and inviting environment for all of them," he said.
Sure enough I took a look through the window and all of the dogs were relaxed, lounging around on cots, and enjoying their downtime. The Spot Experience has a strict cage-free policy, 24-hour professional care, a complete set of grooming, daycare, and boarding services, and a webcam so pet parents can log in from anywhere in the world and see how their dogs are doing.
Being a true dog's dog, Phineas passed his temperament test with flying colors and began his plot to figure out how to move into The Spot Experience for good. (I must admit that I was trying to figure out how I could move in, too!) The next day, I had Phineas stay over night at Spot while I went to DC to visit friends. He waltzed in (the staff immediately greeted him by name), got his treat, and never looked back. I had a wonderful weekend with my friends, and knew that Phineas was in the hands of expert caregivers. All for the same price that I paid for mediocre service at the other pet services company.
If you're looking for a place to keep your best furry friend safe and cared for while you're away, I encourage you to run to The Spot Experience. Phineas and I are glad we did.