You could grow old and gray waiting on service at the Fort Oglethorpe Georgia, Steak and Shake
I recently went to the Steak and Shake located in Fort Oglethorpe Ga. Where I had been before and loved but Saturday night was a complete mess, the location was not that busy when I and my party arrived , we had a minimum wait for a table, then were finally seated. We observed many tables waiting to be cleaned while people stood up front waiting to be seated. Our waiter arrived 10 minutes later explain that he was normally a bus boy but was giving the waitress her break and took our drink order, then once drinks were brought he took the food order which we then proceeded to wait 45 minutes on, when we finally got our food it was good but our waiter disappeared and never came back to give us refills on drinks so we sat thirsty while trying to eat our food, we saw him at last on a register and further observed many others not being served as well. We asked to speak to the manager who got us a refill herself, then we saw her talking to our waiter but in hushed tones, he returned to check on us and was a bit unfriendly and then left so we again spoke to the manager and we received free shakes for our trouble and noticed several other customers also talking to the manager and getting free shakes, it seemed all the staff was ignoring the customers, Dirty tables sat everywhere with customers in line waiting for a table. So in general customer service on Saturday night was terrible but the food was good but the cooks were to slow in getting orders ready and the wait staff were to slow in doing their jobs as well. Not a pleasant visit at all. Was it just a bad night or is the Steak and Shake losing it touch on quality service?