Robert "Bobby" Fitzgerald began working in restaurants when he was 14 years old. 25 years later he has opened thirteen restaurants and today is a partner and Director of Operations for five restaurants under The White Chocolate Grill and Cinzzetti's brands. Overseeing 400 employees who serve over 20,000 customers a week is a full time job. But Bobby makes time to share his experience by writing for Examiner.com and speaking at Universities across the country on the subjects of restaurants and hospitality careers. He is a graduate of Johnson & Wales University where he studied both Culinary Arts and Management. Bobby just published his first book titled "Smile or You're Fired...Seven Lessons for Managers of Service" and he has also written on business for Kiplinger.com and The American Management Association. Have a question for Bobby? Email him directly at refitz@ManagementBook.org.
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