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Los Angeles Process Improvement
The power of partnerships and effective communication
partnership
March 2, 2011
In today's environment, creating strategic partnerships has never been easier. With all of the recent innovations in online media and...
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Tulsa Tube Bending Tour - Benefits of Culture Change
Business & Finance
October 28, 2010
Tulsa Tube Bending – Culture In the second part of this series about the Lean Six Sigma Professionals of Tulsa tour of the Tulsa Tube Bending...
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Tour of Tulsa Tube Bending Facility
Business & Finance
October 15, 2010
TheLean Six Sigma Professionals of Tulsagroup went on a tour of the Tulsa Tube Bending facility on October 6th, 2010. For those of you who are not...
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It’s Customer Service Week and the stars are in alignment -- sort of
customer service
October 7, 2010
It’s National Customer Service Week and all the agents are happy. The agents have their gifts (the big one still to come) and are looking...
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The "it will always get done" economic model of IT support or, why IT heroes are wasting your money
Gadgets & Tech
September 1, 2010
If you work in any field that requires ongoing operational support of a specific process or technology, then this article will apply to you....
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The IT snowball effect
Gadgets & Tech
June 14, 2010
Ideas are messy.Let's say you have an idea - maybe a way to do something better. Perhaps an improved process, some kind of better tool to do...
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The concept of brilliant dust and how it relates to your infrastructure
Gadgets & Tech
April 15, 2010
I was having lunch with a coworker one day (more of a mentor to be honest) - and one thing he mentioned was the concept of "brilliant dust....
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When an IT solution is "good enough"
Gadgets & Tech
April 7, 2010
Ready for a bucket of metaphors? Read on: The "gotcha" of most IT solutions is the fact that what you've done didn't solve every problem...
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Friday Technical Hurdles: The corporate standard imaging dilemma
Gadgets & Tech
April 2, 2010
In today's article I'm going with a new weekly theme - "Friday Technical Hurdles." This theme will be a little more tech focused and...
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How you fell for the lie of an enterprise IT solution, and ways to avoid it in the future
Gadgets & Tech
March 26, 2010
If you're in the position to be choosing vendors, products, services or otherwise strategic initiatives for how your company adopts technology -...
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