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For more information go to: www.vcommerce.com and www.rightnow.com.
"As a brick and mortar retailer, we focus a lot of our energies on
optimizing the customer experience from the point of entering our stores to
ensuring all our customers enjoyed their purchases," said
RightNow Marketing assists retailers in delivering effective messages to target audiences quickly and cost-efficiently. RightNow simplifies the design of compelling communications and promotions, which can include trackable hyperlinks, graphics, personalized content and legally compliant opt-out mechanisms. RightNow Marketing also helps retailers leverage the customer knowledge they have gathered across every touch-point -- so that customer communications are based on the products they own, the problems they have had, or the opinions they have voiced. Once a shopper turns into a customer, RightNow Service helps retailers deliver superior customer care seamlessly across all interaction points.
Vcommerce Enterprise provides enterprise-class, end-to-end eCommerce solutions, which include online marketing, storefronts, order management, fulfillment and customer service. Through the combined solution, clients can benefit by leveraging the power and flexibility of Vcommerce Enterprise in processing retail sales along with the functionality of RightNow's best-in-class applications through the Vcommerce Enterprise Connector (VECTOR(TM)). In addition, Vcommerce offers teams of experienced online marketing and eCommerce experts to assist clients in growing and driving their business.
"Together, RightNow and Vcommerce have been enhancing customer loyalty and
managing eCommerce for a number of large retailers," said
"Retailers are continually searching for new and better ways to attract
and keep customers," added
About Vcommerce Corporation
Vcommerce is the leading provider of eCommerce solutions enabling
retailers, branded manufacturers, apparel, and entertainment companies to grow
revenue and reduce expenses associated with operating an eCommerce business.
We provide Software-as-a-Service (SaaS) solutions for our clients across five
key areas: online marketing, storefront, order management, fulfillment &
integration, and customer service. Vcommerce also seamlessly integrates
solutions from the world's best application and service providers to enable
retailers to derive maximum value from their investments in eCommerce. With
Vcommerce Enterprise, clients have the flexibility to deploy an end-to-end
total solution or utilize the key areas and services that enhance their
existing eCommerce investments. Vcommerce clients include Overstock.com,
eToys Direct, Ritz Interactive, MTV Networks and newegg.com. Located in
About RightNow Technologies
RightNow (Nasdaq: RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit www.rightnow.com.
(C) 2007 Vcommerce Corporation. All rights reserved. Vcommerce is a registered trademark of Vcommerce Corporation. Any other company or product names mentioned herein are the trademarks of their respective owners.
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