Business and Finance
SANTA ANA, Calif.
(Map)
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Ingram Micro Inc. (NYSE: IM),
the world's largest technology distributor, today announced the expansion of
its services portfolio with the introduction of business-process and
call-center outsourcing services for its reseller and vendor customers in
"Like many companies, our customers are interested in improving the
efficiency of their businesses without sacrificing customer service," said
Leveraging its industry expertise and relationships with outsourcing agencies in more than 10 countries, Ingram Micro is offering counseling, training and transition management services effective immediately to VARs, retailers, e-tailers and vendor partners who plan to outsource certain operations. After purchasing the initial set-up and transition services for a one-time fee, customers may select the following ongoing services for a monthly fee:
"Outsourcing certain operations allows businesses to improve operating
efficiencies, create a more variable cost structure and ultimately drive
profitability," said
Throughout the contract period, Ingram Micro helps manage the relationship with the outsourcing services provider (OSP), provide on-site and offshore training, conduct parallel processing and steady-state operations while ensuring quality service at all times. This process leverages Ingram Micro's robust infrastructure, proven transition methodology and IT investments to provide customers with a reasonable potential to increase revenues through aggressive proactive sales efforts and improve profitability through greater efficiency.
Ingram Micro has already deployed a pilot version of this service offering
for Buy.com to help outsource their business processes and call center
services. "Ingram Micro has been an integral service provider from concept to
implementation and has helped us outsource using the OSP with results
progressing as expected," said
About Ingram Micro Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves more than 150 countries and is the only global broadline IT distributor with operations in Asia. Visit http://www.ingrammicro.com.
(C)2007 Ingram Micro Inc. All rights reserved. Ingram Micro and the registered Ingram Micro logo are trademarks used under license by Ingram Micro Inc. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
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