Top Ten Reviews Rates Velaro #1 in Live Chat

BALTIMORE (Map) - BALTIMORE, July 9 /PRNewswire/ -- Velaro, the leading online click-to-chat and click-to-call software provider, was rated the #1 live chat service in an independent review by Top Ten Reviews. Velaro's service, which directly increases a web site's ability to convert browsers in to buyers, won the gold award for best live chat software provider.

Most notable in achieving the #1 spot are Velaro's standout features, which include rich customization, comprehensive reporting, co-browsing with form fill, advanced marketing with sales rules, and extensive out of the box integration with popular e-commerce products like NetSuite, Sugar CRM, Email Center Pro, Aptela, and Twilio. "We liked the great flexibility, customization and integration abilities offered by Velaro live chat services," says Top Ten Reviews. "Velaro takes the time to assess a client's needs and provides exactly what they're looking for: an increase in sales. Implementing the software allows for customer interaction, and that means a direct opportunity to convert a browser to a buyer. Only about one percent of online shoppers make a purchase. Compare that with the fact that more than 20% of shoppers who chat will convert to a sale. What's more is that 25% of chatters end up buying more items during the transaction. Good business sense, right? If you need more proof, Velaro will give that to you, too. They offer access to monthly reports outlining sales, tracking conversions and providing insight into customer behavior online (and these are provided in a multitude of formats for your convenience)."

Curtis Blair, Vice President, Channel and Partner Alliances for DirectPointe, discusses his choice of Velaro. "I led our team in a very thorough selection process with specific features and capabilities. We evaluated the top chat providers and found ourselves most satisfied with Velaro's offering. Velaro provided the best overall sales experience, the most feature-rich demo, sufficient time to review the product, and customized training that matched the varying level of our team members. I would recommend Velaro to any business that is looking to extend their reach to and share of the market they are targeting."

Velaro President Alex Bloom commented on the review. "This review focuses on very important aspects for internet retailers. We are pleased Top Ten Reviews underlines the necessity of not only leveraging a top click-to-chat service to increase online sales, but how critical it is to use one that seamlessly integrates with retailers existing applications. We align ourselves with other best of breed product leaders to offer the best experience for retailers and their customers. From CRM and Analytics integration out of the box, to customizable shopping cart integration to fit every online retailer, we provide the means to bring it all together for today's E-commerce merchant."

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat conversions. Velaro won independently rated live chat awards in '05, '06, '08, and '09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, Improvements Direct, Skillsoft, and Epicor. For more information about Velaro's products, visit http://www.velaro.com/toptenreview

About DirectPointe

Direct Pointe, Inc. (DirectPointe) is a Utah-based Managed IT Service Provider offering a full suite of managed IT services to both businesses and now individuals. DirectPointe commenced operations in March of 2000 and has consistently grown its client base. For more information, visit: http://directpointe.com/

About Top Ten Reviews

TopTenREVIEWS gives you the information you need to make a smart purchase. We make a recommendation for the best product in each category. Through our side-by-side comparison charts, news, articles, and videos we simplify the buying process for consumers. For more information, visit: http://www.toptenreviews.com/