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New Study of Online Behavior Focuses on User Intent: Underscores Need for New Approaches in Digital Communication
NEW YORK
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- 72% of people go online just to become part of a community.
"Intent is the new demographic," said
Ruder Finn, one of the world's largest public relations agencies, unveiled its Intent Index today, an online tool that provides a new view on why people go online and redefines how we look at demographics: www.ruderfinn.com/intent.
"The Intent Index shows a congruency and similarity among Internet users regardless of traditional demographics," said
Based on a study among Internet users that asks respondents how frequently they go online for 295 reasons, the Intent Index shows that a person's intent may be a better indicator for how to develop a communications campaign than demographic formulas.
The Intent Index shows how critical it is, when communicating on the web, to gain deep insight into user intent, and how the right message, at the right place, at the right time is more important than ever. Updated quarterly and with the capability of being narrowed down for specific industries, the Intent Index will help businesses improve the context and utility of their online marketing content.
Intent Index Survey Results
Socialize
-- More than twice as many people go online to socialize (81%) than to do business (39%) or shop (31%). -- 72% of people go online just to become part of a community. -- Seniors are going online today for the same reasons younger people are; to have fun (82%) and to socialize (80%). -- More people go online to connect via a social networking site (41%) than to post comments or opinions (34%).Learn/Have Fun
-- More people go online to be entertained (82%) than entertain others (48%). -- People seek education and entertainment: most people go online both to learn (88%) and have fun (83%). -- Almost half of people (47%) go online to learn to improve themselves and nearly one-third (31%) to find self-help experts or books. -- The desire to learn drives people to the Internet; top areas are new subjects (68%), the world (65%), a disease or condition (61%), eating healthier (55%) and managing finances (37%).Shop/Engage in Commerce
-- Three times as many people go online to compare prices (66%) rather than people via dating sites (21%). -- E-commerce isn't dead -- one-third of people (34%) go online to purchase an item; tops are household items (49%), electronics (45%); music (35%), movies (29%), and school/work supplies (29%). -- More men (42%) than women (36%) go online to do business.Express
-- Women comment, men read: 55% of women go online to find venues for personal expression compared to only 43% of men. -- The age of blogs: 44% of people go online to create or update blogs and 42% of people go online to read other people's blogs.Escape
-- The Internet offers young people the escape through anonymity they seek out: nearly half (48%) go online to be invisible on instant messaging, 29% to create an avatar and 28% to be somewhat different.Advocate
-- Women (48%) are much more likely than men (39%) to go online to advocate for an issue or position.About the Intent Index (www.ruderfinn.com/intent)
The margin of error for the study is +/- 4.4 percent (%) at the 95th percent confidence interval level. Indices for each Intent category were calculated on the basis of how frequently respondents reported going online to a list of 295 reasons or "intents."
About Ruder Finn (www.ruderfinn.com)
Ruder Finn is one of the world's largest independent PR agencies, with wholly-owned offices spanning the globe. The firm is organized around four strategic pillars that reflect the agency's key areas of leadership: Health & Wellness, Corporate & Public Trust, Global Connectivity and Life + Style. Expertise includes reputation management, branding, cultural and social issues, and intent driven social media through its digital practices, RF Relate and RF innovation studios.
Ruder Finn clients include:
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