You are here: Los Angeles Business and Finance

Business News

CSC Selected to Compete for Customer Service Task Orders Under $2.5 Billion GSA Contract

Distributed by Press Release

EL SEGUNDO, Calif. (Map) - EL SEGUNDO, Calif., March 27 /PRNewswire/ -- Computer Sciences Corporation (NYSE: CSC) announced today that it is one of nine firms selected by the U.S. General Services Administration (GSA) to provide contact center solutions to federal government agencies. The total ceiling value of the indefinite- delivery/indefinite-quantity contract, which has a two-year base period, four two-year options and three one-year options, for all nine firms is $2.5 billion. CSC estimates the total potential value of its portion of the contract to be approximately $100 million.

Under the terms of the contract, CSC will compete for task orders to provide federal agencies with a wide range of contact center management services, including automated and manual customer support services that respond to inquiries about federal government programs, policies, information sources and agencies from the general public, Congressional offices, academia, government offices, and electronic and print media.

In addition, CSC's Center of Excellence for Contact Center Solutions will perform technical and management functions to plan, design, implement, operate and manage these services. CSC will make information and services available through various communication methods including telephone, automated and interactive voice response services, telecommunication devices for the deaf, e-mail, postal mail, facsimile, the Internet and other media as appropriate.

"We are honored to continue our work with the GSA to support the President's directive to make the federal government more citizen-centric," said James W. Sheaffer, president of CSC's North American Public Sector business unit. "CSC will help ensure that citizen inquiries are responded to accurately and efficiently in a way that is cost effective for federal agencies. This contract validates CSC's Center of Excellence as a premier provider of innovative and responsive contact center solutions to the federal sector."

This contract vehicle focuses specifically on contact center management services that allow federal agencies to quickly issue task orders without going through the standard agency procurement process.

About CSC

Computer Sciences Corporation is a leading information technology (IT) services company. CSC's mission is to be a global leader in providing technology-enabled business solutions and services.

With approximately 91,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. CSC reported revenue of $16.1 billion for the 12 months ended Dec. 28, 2007. For more information, visit the company's Web site at http://www.csc.com.

pr