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New report highlights top five issues with next-gen consoles

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Fixya is a community-based resource, providing trouble-shooting tips covering a plethora of consumer products. Collecting data from its users, the site recently published a report of the most common issues experienced by next-gen console owners. The purpose of the Fixya Game Console Report is to give consumers the information they need to make an educated decision when choosing which game machine is best for them, and how to fix potential problems should they arise. It is based on over 40,000 posted requests via online and the Fixya app for iOS.

"All three of these consoles have an extensive library of games, impressive core features, and have the ability to push the envelope of home entertainment in unique and exciting ways. Unfortunately, all of them also have problems that each and every consumer should be aware of," says Fixya of the report in an announcement.

Kinect fails to connect
Kinect fails to connect Microsoft

Kinect fails to connect

The major issue Xbox One owners face is with the proprietary Kinect peripheral. Many report malfunctioning or unresponsive units, unable to recognize commands accurately. Fixya recommends–as always–to be certain the Kinect unit is plugged in completely. If it is, a system refresh is suggested. Power down the console, unplug all connected cables, and let it sit for at least two minutes before plugging everything back in and turning the console on again. Check the Kinect settings to make sure everything is up to date. If all else fails, order a replacement through Microsoft customer service.

Blue light of death
Blue light of death Sony

Blue light of death

PlayStation 4 owners, however, are experiencing random console shutdowns and restarts. The telling blinking blue light (normally solid white) has earned this technical error the name “blue light of death.” The first step to remedying the problem is to check the HDMI cables for kinks and to make sure they are fully plugged in. If that is not the issue, reset the console by following  similar steps as mentioned above: Power down the console, unplug all cables, let it sit for two minutes, plug everything back in completely, and power it up. If the console continues to shut down unprovoked, try relocating it to a more open and ventilated place. Listen to make sure the internal fan is running properly and consider using an external fan to further disperse heat.

System freezing
System freezing Nintendo

System freezing

The most rampant Wii U problem seems to be console freezing, an issue Nintendo claims to have remedied. Check the system settings to make sure all available system patches have been downloaded. Turn off the device, unplug all cables, and wait a few minutes before turning it back on; contact Nintendo if the console does not start back up normally. The issue may also be the result of overheating, so consider moving the console to a more breathable space and/or using an external fan focused directly on the console itself to reduce lingering heat. Fixya notes that if overheating is the problem, to let it rest (powered off) for a minimum of two hours before turning it back on.

Summary
Summary Fixya

Summary

Microsoft Xbox One:

  1. Kinect - 30%
  2. Console Turning Off - 25%
  3. Audio - 15%
  4. Cached Pages - 10%
  5. Other - 20%

Sony PlayStation 4:

  1. Console Turning Off - 35%
  2. Audio/Video - 25%
  3. Freezing - 20%
  4. Disc Drive - 10% 
  5. Other - 10%

Nintendo Wii U:

  1. Freezing - 35%
  2. Gamepad - 30%
  3. Internet Connection - 15%
  4. Audio/Video - 10%
  5. Other - 10%


Read the full report on the Fixya.com blog.

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