Lately does it feel as if your favorite spa or salon is giving you the bum's rush or the cold shoulder? Are your visits getting more and more unsociable, as if your stylist or nail technician is in a hurry to get you out the door? You might think that your salon is slouching in the customer service department, but there's a very good chance your salon or stylist is trying to send you a subtle message.
There are several things clients can do that will earn them a spot in a spa or salon's doghouse, drawing the ire of salon owners, managers and stylists alike. Only when these behaviors get out of control will they tell you to take your business elsewhere. Before that point comes, however, your salon may be trying to get a point across by making you feel unwelcome, in the hopes that you'll take a hint and search for a new salon.
If you no longer feel welcome at your local salon or day spa, there's a very good chance you might be guilty of one or more of the following behaviors.
Nothing will turn you into Public Enemy Number One around the salon like habitually blowing off your appointments. Whether it's a color service or a simple eyebrow wax, pulling a no show is the equivalent of saying, "I have no respect for you or your profession and my time is more valuable than yours". When you book a salon appointment you are, in essence, purchasing a block of time. At least have the courtesy to call the salon and cancel your appointment so your stylist can give your time slot to somebody else.
In every appointment-based business, time is a precious commodity. We don't mind clients who are picky, but we do mind clients who turn a simple 10 minute bang trim into a 45 minute test of patience. The extra half hour we spend on you means that the next client has to wait an additional half hour, which isn't fair to her. Why should she suffer because of your OCD?
Not removing your old polish before a pedicure or manicure
Nail technicians don't mind nasty feet. They've seen it all- from ingrown toenails to stinky feet to nail fungus. But one thing they do mind is removing the eight layers of old polish you have on your nails before giving you a manicure or pedicure. If you make a nail technician's job harder than it has to be, don't be surprised if she says she doesn't have any available openings the next time you call for an appointment.
Plastering your hair with styling product
Stylists don't mind if you have a little bit of hairspray or gel in your hair when you come in for your appointment, but if the stylist has to shampoo your hair eleven times before she can even run a comb it, then it's a pretty safe bet that she'd rather have a different client in her chair.
Your hair is a tangled, knotted and matted mess
Once again, this falls into the "making our job harder than it has to be" category. It's much like hiring a maid to come clean your house, and then throwing handfuls of chocolate pudding at the wall and sprinkling confetti all over the floor before she gets there.
Expecting us to watch your children
With hot irons, razor sharp instruments and caustic chemicals scattered everywhere, a salon is not the ideal place to let your child run around unattended. It's hard to focus on cutting your hair when little Jimmy is spinning around in one of the chairs and little Suzy is going through the drawers looking for combs to play with. There are people who will actually watch your children for money. They're called babysitters. Maybe you should hire one?
Stylists appreciate it when a client brings in a picture of a hairstyle. Except, of course, when the client is a balding middle-aged housewife with a picture of a fashion model. "I want my hair to look like this," you demand. "Lady, if I can make your hair look like that, I'd have my own television show," we think to ourselves.