Traveling has it's ups and downs. Finding the right hotel and staff to wow you may be all it takes to help you find a home away from home. These are five tips guests have said that have amazed them personally about myself and what ends up making every trip they take worthwhile.
It's always been said that a smile can go a long way. This couldn't be truer when working in customer service. No matter if the person is traveling on business or for leisure, they want to see a smiling face greet them upon entry in a hotel. A sour face can only lessen the likelihood that they will return again.
Finding a way to lighten the mood from tense or awkward, to a bit more casual, is to find humor in the little things. Some hotels go as far as leaving little, “yes we cleaned here, too” signs in the rooms. I've been working in hotels for over fifteen years now. Daily, I strive to have every single person I encounter feel as though they are a member of my extended family before they leave the front desk. Guests have said that I have a cheesy way of making them feel at home.
Money, in this day and age, is very tight for a lot of people. Being able to negotiate and still know how to up sell is crucial in this business. Selling for a higher rate helps business, but one thing I learned is if you work the rate one time with a guest, they will be back a second time because of the full experience they had that one particular time you empathized with them.
You Can't Please Everyone
Sometimes, no matter how hard you try, you can't make the sale. That is okay. If you try to make every single person happy, you will burn out quickly. It used to drive me to the brink of insanity when I couldn't get the sale. It doesn't now. I know now that I tried my best and when the next one comes along, I try a new tactic. I'm not a quitter. I won't give up on myself. Neither should you!
Learn From Your Mistakes
Take the criticism you may receive and build on it. No one is ever truly done learning in any career path they work in. Don't be afraid to ask questions, either. This is how everyone learns. We aren't just born geniuses in the fields we work in.