TORONTO --
In a scathing letter to all TTC employees, General Manager Gary Webster told his staff that he’s “Becoming increasingly tired of defending the reputation of the TTC.”
Webster added that he was “Tired of explaining what is acceptable and what is not; and tired of stating the obvious: that much of the behaviour being reported is, indeed, unacceptable.”
In the letter, obtained by Examiner.com, Webster said that all of the commission’s staff would have to accept responsibility “For allowing the TTC to drift into a culture of unacceptable operating discipline. In other words, we have deemed it acceptable for some employees to not do all aspects of their jobs.”
Webster said that employees “Need to be held accountable for their poor performance.”
The letter comes two days after a video emerged of a TTC employee taking an unauthorized, seven minute break, during his shift.
“As Chief General Manager, I am ultimately accountable to our customers. As employees, you – and you alone – are accountable for your actions. The culture of complacency and malaise that has seeped into our organization will end. I hold all of management responsible to make this happen. Reviews and plans are under way to address systemic issues regarding customer service, but real change starts with you.”
TTC driver on seven minute break.
Comments
some heads must roll!!
Agreed sir!
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