As reported yesterday, Research In Motion suffered a Blackberry service outage spanning Tuesday evening into Wednesday morning. During that time, customers in North and South America experienced interruptions in their e-mail, Blackberry Messenger, and Internet services, and many used Twitter to voice their discontent.
Services seem to have come back for most customers, but RIM is not offering comment regarding the extent of the service interruption, nor on how many customers have been affected by this latest snafu. This is second Blackberry outage in less than a week, the first one striking in the early hours of December 17th.
The sole comment from Research In Motion concerning the situation came in a short statement given last night, stating: "Blackberry customers in North America may be currently experiencing delays receiving email. Our technical teams are working to resolve this issue for those impacted,"
On the same day the last outage took place, RIM reported a jump in quarterly profits earning $628.4 million for the third quarter.
Source: Toronto Star
UPDATE: Canada's Globe and Mail is reporting that as of 8:53AM, some Blackberry users are still reporting problems with their e-mail, even as RIM has declared all problems fixed. The company now believes that the outage was caused by an "unidentified flaw" in two new versions of the Blackberry Messenger software, a problem that caused database issues in their infrastructure.
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