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San Diego Employee Development

Employee engagement key to small business profitability

Small businesses are always seeking ways to increase their company’s profitability. Studies show that employee engagement may be an important...
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Employer resolution: Continued employee development

The holiday season is always a time for resolution, not only for individuals, but for employers as well. The Recession has caused many...
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Performance Evaluations, Fair & Consistent?

Monday's article, the Ugly Truth was focused on HR's role and the choice to take a back seat or lead through stepping up to be a catalyst...
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Performance Evaluations, The Ugly Truth

If you are an HR professional, you are probably gearing up to facilitate the annual performance evaluation event. You have sent email instructions...
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Business development isn't just for business owners

In the past I have focused on how to start your own business, develop a hobby or market an existing business. The truth of the matter is that you...
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Customer Service 104: Defusing the Angry Customer Situation

IF you keep reading these articles, THEN I will tell you the secret of how to defuse a hostile confrontation with any customer into a win/win...
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'Customers first' should not translate to 'employees last'

Managers understand that they must design and deliver quality products/services if they want to remain in business. They also understand that they...
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An employee in Dallas

The individual that chooses to work for someone else is an employed individual. The employee chooses what is referred to as a secure job, where...
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Stepping into a leadership role

Ask people who the leader is and they will probably name people like the boss, teacher, mayor, police chief, maybe the President but they won&rsquo...
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Use the 20-60-20 Rule for Effective Performance Coaching

In a class I facilitate call Coach Me we spend a little time discussing the 20/60/20 rule. This rule says that on a given team roughly 20 percent...
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