National #customerservice Articles, National #customerservice News

Top 10 Digital Marketing Strategy Principles - #3 Know Your Customer

The Internet is an evolving communication medium. Its dynamic and organic nature brings exciting opportunities to build brand, engage consumers and...

Top Five Tips to Provide Great Customer Service on Black Friday

1. Feed Your Employees Physically and EmotionallyNo matter how stressful shopping on Black Friday is for customers it is even more stressful for...

What's love got to do with it? (Customer service that is.)

Now, let me be clear, when I talk about love, I don't mean the romance version of love. Webster's Online Dictionary includes one of its...

Consumer perspective on customer service

For those who have worked in any customer service industry, the general, common sense practices along with specific training guidelines followed...

Small business owner discusses serving the client

Small business owners realize the importance of satisfying their customers. Poor customer service can send clients running for the door, with...

Customer service careers require special skills

With so much competition out there for each available job these days, education and training are valuable assets for any serious job hunter. For...

Good listening is key to effective customer service

The average individual is blessed with average listening skills, and these are acceptable unless she listens for a living. Effective listening in a...