San Jose customer service Articles, San Jose customer service News

What's your silver lining? Weathering the economic storm

As any small business owner will agree, the changes that our economy has been through in the past few years have been challenging at best....

As it gets easier to reach a wider variety of vendors, there is a tendency to have price, shipping, and sales tax take priority over customer...

Our small business spotlight turns onto Beau Bijou, a jewelry boutique on the main boulevard of Santana Row. Before opening Beau Bijou in 2004,...

Imagine the scenario: your friend got the cutest boots at the chic little boutique downtown, so you couldn’t wait till you were off work so...

When you’re at a restaurant what kind of service do you like?Take a moment before you immediately answer this question with “Great...

Your current customers or clients are your most important assets. Yet many businesses think of their customers as one-time, single point...

Having spent the bulk of my career working for retail organizations, I probably look at shopping a little differently than most folks. Recently, I...

What does it take for clients to continue to choose your product or service over your competitors? Many small business owners seem to think it...

Does it seem like there have been numerous news reports about people getting fired for inappropriate comments on Facebook? Although the San...

It would seem that one of the most important relationships in the workplace is the one with the customer. Great customer service can make or break...