John Swager is a creative publicist and writer with successful experience gaining exposure and donations for several non-profit organizations. He has 10 years experience in customer service as a technical support advisor, mentor and is the author of several articles on the customer service experience. John looks at service from both a representative's side and a customer's side. His strong customer service skills have netted him more than 40 unsolicited recommendations from satisfied customers at two companies.In addition to a blog he currently writes a monthly newsletter brief for his current support team highlighting their accomplishments.