Wachovia customers thought Christmas came early today, but an undisclosed goof left them with coal -- and the bank overloaded with calls. A morning email told customers that special gifts they had ordered were about to be shipped. Sorry, the bank says: Our bad.
"The Wachovia Possibilities Rewards emails were sent erroneously to you, and they do not pertain to any orders you may have placed," a subsequent email says, without explaining the error or its cause
That came too late for the confused customers, many of whom thought they'd been scammed by hackers. No surprise, then, that Wachovia is "experiencing high volume on both our website and rewards call center, causing delays at both." CONTINUED....
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