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Ann Arbor Careers & Workplace

Writing Wrongs: Word choice, spelling, and grammar are important

Look at any website, blog, social media site, or other online community and you’ll be amazed at what you see. Misspelled words, misused words...
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Customer Service: Retail vs. Corporate

A series of emails and a few phone calls gave me a hint. Apparently my issue wasn’t a priority. I let it slide, knowing that people make...
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The Golden Globes: 10 lessons about receiving recognition at work--PART II

'Tis the season for awards. Golden Globes.MTV Music. Screen ActorsGuild.Country Music. The Oscars.As we watchthestars receive recognition for...
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The Golden Globes: 10 lessons about receiving recognition at work

  • Receiving Recognition
  • January 17, 2011
Awards season is upon us and the Hollywood elite are gathered tonight at the Golden Globes. While it’s a bigger recognition ceremony than in...
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Does your work REALLY matter? Part II

In the previous article, we started the discussion about the benefits of what you do at work. What if you (or your department) weren’t there...
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Does your work REALLY matter?

Most of us spend a pretty big chunk of our lives at work. Whether your commute is downstairs to your home office or driving several miles on the...
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Paying attention to your customers earns their loyalty

My birthday was at the end of September. As a member of several restaurant loyalty clubs, my inbox was invaded by coupon offerings of free meals...
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Customer service: Personal connection matters

Two birthday celebrations: One, a success. The other, not so much. All because of the attention to detail of the service providers.First, the not...
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The 7-Factor Model for Developing Exemplary Performance

At last week’s Ann Arbor ASTD meeting (American Society for Training and Development), Michael Sabbag talked about developing exemplary...
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Why you should never cut training and development - even when you cut budgets

What gets done in your company without people? Michael Sabbag, Senior VP of Talent at Learn.com, opened his presentation to the Ann Arbor Chapter...
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