In an earlier word of mouth article, the reminder that bad news travels faster than good was made.
Let’s turn the tables by highlighting what businesses are doing right! Submit your Great Moments in Customer Service stories based...
Alison Davies is a small business consultant, marketing instructor and writer. Her fascination with why people react as they do led her to specialize in helping businesses learn to sell to humans. Simply put, "If you don't have customers, you don't have a business." She has been published in the U.S and Canada and writes a weekly newspaper column. Alison owns More Business Advantages providing training, workshops & writing services. Reach her at this address.
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