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  • gethuman
  • September 1, 2011
Have you ever searched for a service number for a company ? Been frazzled from being on hold for thirty minutes ? There is an interesting website...
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Hello, may I help you

There are actually hundreds of reasons but let's focus on ten of the most common reasons why someone calls in to a service center. You want to...
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Calls not returned is a cost that no company can afford

It is funny trying to conduct business and the phone is not ringing from all the messages left on venders’ voicemails. I then I ask myself:...
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Legitimate Work From Home positions really do exist!

Legitimate work from home positions are plentiful! In fact, the virtual call center industry is rapidly growing. The trend in recent years to move...
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Hating your job?

Fictional Frannie was laid off from her mid-level management position at a small company some two years ago. Let’s imagine our Frannie in her...
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Consumer perspective on customer service

For those who have worked in any customer service industry, the general, common sense practices along with specific training guidelines followed...
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Customer service careers require special skills

With so much competition out there for each available job these days, education and training are valuable assets for any serious job hunter. For...
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Good listening is key to effective customer service

The average individual is blessed with average listening skills, and these are acceptable unless she listens for a living. Effective listening in a...
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Customer service training vital for business success

The city of Las Vegas has taken a big hit with the recession and subsequent economic down slope and unemployment crisis, as have nearly every city...
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