Customer satisfaction is a very important thing for any business. That is why it is surprising to find a business that does not measure it. The fact is, many business just take it for granted.
I recently spoke with Gerry...
Bradford Shimp is a small business coach with hands on experience is sales, marketing, business systems, and utilizing the Internet for business growth. He blogs on small business issues at allbizanswers.com. Bradford is based in Clyde, N.Y., and you can reach him through broadrivercreative.com.
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