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Phoenix bad customer service

The customer (I mean the Computer) is always right

Today, I had a positive customer service experience. This might seem insignificant, but in light of the string of unpleasant customer service...
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Walmart falls short in Consumer Reports review

When rating retail stores, the measuring stick is often price and selection. So what separates one from the other, all things being equal? Could it...
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A United disaster

Last Monday I had the opportunity to experience the effects of poor customer service first hand, when I flew United Airlines out of Heathrow. Now...
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