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Xbox One manufacturer provides tips on broken disk drives, failure rate hinted

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A spokesperson from Microsoft has provided some tips for players who may have encountered broken disk drives on their Xbox One systems. According to a report from the News for Shoppers website on Dec. 25, the console manufacturer disclosed that the issue should only be negatively impacting a small number of units.

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He went on to suggest that those that were affected should use the company’s “advance exchange program” through the phone and on Twitter, adding that the “Help” option from the system menu may also be used. You can check out some screenshots from “Forza Motorsport 5,” an exclusive launch game for the Xbox One, in the slideshow to the left of this article and the tips below:

The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.

Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including:

  • Talking to a live customer support person that can call you back if you don’t want to wait.
  • for support pages and forum.
  • On Twitter with @XboxSupport.
  • There are also Help and diagnostics on the console by saying ‘Xbox Help.’

The News for Shoppers website also reported that a Best Buy customer service representative stated that the store has been getting returns of approximately 10 percent of the Xbox One consoles that were sold due to the broken disk drives.

The same exact problem plagued the launch of the next-generation system, which was released in North America on Nov. 22. Furthermore, the PS4 (which came out a week earlier in the same region) is also suffering from hardware issues. In terms of console reliability, both Microsoft and Sony appear to be heading for a rough start in the next-generation gaming era.


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